Frequently asked questions.

You’ll receive your personalized digital invitation along with everything included in your chosen design or package. We’ll also provide a simple guide to help you navigate and make the most of your invitation.

Choose your preferred design from our collection, send us your event details, and complete your payment. Once we have everything we need, our team will prepare your invitation and send the finished files or live invitation link to you.

Once & Ever is made for all kinds of celebrations — from weddings and birthdays to baptisms, debuts, anniversaries, engagements, bridal showers, baby showers, and other meaningful occasions.

Yes. Your invitation can be personalized with your names, event details, photos, and other information based on the inclusions of your chosen design. Some designs may also offer additional customization options for a separate fee.

Selected designs include an interactive RSVP feature where your guests can submit their responses directly through the invitation. RSVP availability and features may vary depending on the design or package you choose.

Once your invitation is ready, you’ll receive a shareable link that you can send directly to your guests through Messenger, Facebook, WhatsApp, email, or any other platform you prefer.

Yes, depending on your chosen design. Our interactive invitations can include features such as countdowns, location maps, photo galleries, music, RSVP forms, buttons, and other useful event details.

Yes. Where available, your invitation can have a personalized link using your names or another suitable format, making it easier for guests to recognize and access.

Production time depends on the design, amount of customization, and completeness of the information provided. Once your payment and details are confirmed, we’ll let you know the expected turnaround time.

Not at all. You don’t need design or technical experience to order a Once & Ever invitation. Our team handles the setup and personalization for you.

Yes. Our invitations are designed to be simple for guests to navigate on their phones, with important event information and interactive features organized in one place.

Yes. Our digital invitations are designed primarily for mobile viewing, so your guests can easily open and browse them from their phones.

Hosting depends on the type of invitation and package you purchase. Any hosting, platform, or domain inclusions will be clearly stated on the specific product page.

This depends on the hosting and package associated with your invitation. If your invitation uses a platform or domain with an expiration or renewal period, the applicable terms will be stated before purchase.

For invitations that require Canva editing: no, unless the specific design states otherwise. We’ll indicate any Canva Pro requirements on the product page before you purchase.

For fully managed invitations created and hosted by Once & Ever: you won’t need a Canva account to use the finished invitation.

Our invitations are primarily digital. We currently do not include printing services unless specifically stated in the package. If you would like a printed version, you may download your applicable files and have them printed through a provider of your choice.

Revision allowances depend on the design or package you purchase. The number of included revisions will be stated in the product details before checkout. Additional revisions or major changes may incur an additional fee.

Because our invitations are digital products and involve customized work, all purchases are final. We do not offer refunds, exchanges, or cancellations once production or delivery has begun, except where required by applicable law.